Refund and Return Policy:

1.  This refund policy is applicable only if the “Return request” is raised within 2 days from the date of receipt of the products.
2.  This facility is available for products received on “NAVARATNA JEWELLERS”.com or from its app” portal only.
3.  NAVARATNA JEWELLERS provide a “Return Packaging Kit” to the customer while delivering the product. Customers are requested to use only this kit for packing the product when they want to return the product (An instruction sheet enclosed with the package can be referred for further details related to returning of the product). Such packaged products should be handed over to the personnel of the authorized logistics partner of NAVARATNA JEWELLERS ONLY (Such logistics partner details will be available in the Portal when the Return request is initiated by the customer). It is also advised to collect the consignment airway bill details for future reference.
4. Customers must video record the entire process of packaging the Return item and handing over to Courier person, for future reference in case of any dispute). NAVARATNA JEWELLERS reserves the right to NOT accept such products which are returned without following the above instructions. Further, NAVARATNA JEWELLERS will not accept damaged / tampered packages.
5. This refund policy is not applicable for Customized Ornaments / Gold Nose pins / Gemstones / Gold Coin /Gold Bar / Silver Coin / Silver Bar / Gift Vouchers / Gift Cards and Digital Gift Cards.
6. Returns are not applicable on Silver articles, jewellery, coins & bars.
7. The refund is subject to quality & weight confirmation by our skilled quality assurance team. The amount will be refunded to customer by 10 working days after receiving the product without any damage back with us.
8. To raise request for return or refund of missing item or accessory within the shipment, customer is requested to share proof of unboxing video.
9. During Sales return transaction, amount paid through Gift Card will be credited to your wallet and will not be refunded under any circumstances.
10. In case of product return the fees of 2.5 % will be levied and balance 97.5 % will be refunded back to the source account and there will be no deduction if the refund is initiated to the wallet.